0200 - PAP Customer Satisfaction Survey

The contractor will conduct studies to assess EBSA-provided data, which will enable Regional and National offices to determine the actions necessary to provide participant assistance services. The contractor shall be responsible for maintaining and implementing all aspects of the study 1.) Document the sampling methodology and survey instrument (Survey must include up to 10 agency EBSA-provided questions in addition to any proprietary questions used by the contractor to measure customer satisfaction and related attributes). 2.) Prepare the Paperwork Reduction Act package for submission to the Department of Labor’s Office of the Chief Evaluation Officer (OCEO) and the Office of Management and Budget (OMB) that meets all of OMB’s requirements as published on their website (https://www.reginfo.gov/public/jsp/Utilities/index.myjsp) and incorporating any changes required by either OCEO or OMB. 3.) Conduct interviews/surveys and analyzing the results [e.g., regression, bar, line charts, etc.]. See attached file. | Secondary Contact Name Deborah Worrells ; Email worrells.deborah@dol.gov This solicitation has some or all Federal funding, additional requirements may apply.