272031 MA 988 Suicide and Crisis Lifeline Network

The Massachusetts Bureau of Community Health and Prevention (BCHAP), a department within the Department of Public Health, is soliciting proposals (RFP # BD-26-1031-BCHAP-BCH01-126062) for the "272031 MA 988 Suicide and Crisis Lifeline Network." The main purpose of this RFP is to establish a network of providers to support the state's 988 Suicide and Crisis Lifeline. The scope of work involves providing comprehensive suicide prevention and crisis intervention services through the 988 lifeline. Key requirements likely include: * Providing 24/7 call, text, and chat support. * Employing trained crisis counselors. * Following established protocols for risk assessment and crisis de-escalation. * Connecting individuals in crisis with appropriate resources and follow-up care. * Meeting specific performance metrics related to response times and service quality. * Adhering to data privacy and security regulations. * Detailed in the "272031 Notice of Intent 988 Suicide Prevention RFR~1.docx" document. Interested parties should contact Alafia Spencer (danielle.bolduc@mass.gov) for further information.