633-Easy Recycling & Disposal Hotline (RFP)

Ramsey County - Procurement

Ramsey County Procurement is seeking hotline support for recycling and waste disposal information and education.

Reference No.

RFP-2025-3128

Description

Seeks a qualified contractor to respond to inquiries to the County's Recycling and Disposal Hotline at 651-633-EASY ("633-EASY Hotline") with consistent and accurate information and education by responding to telephone and live chat inquiries about how to recycle, dispose, or otherwise manage discarded materials (solid waste) generated by households. The intent is for contractor staff to be able to provide direct responses to the majority of inquiries received, referring inquiries to County or community staff as needed. This solicitation has some or all Local funding, additional requirements may apply. CERT Small Business Enterprises are encouraged to respond to this solicitation.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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