AVAYA products, services, and CCaaS Sole Source

Information Technology Services Division Office

Information Technology Services Division Office is seeking Avaya products, services, and CCaaS via sole source.

Reference No.

RFP-2025-3128

Description

The three (3) categories are (I) Avaya Products, (II) Managed Services, and (III) Call Center as a Service (CCaaS). This is a sole source notice and not a bid opportunity. This solicitation has some or all Local funding, additional requirements may apply.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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