After-Hours Answering Service - (RFQ)

Douglas County

Douglas County is seeking after-hours telephone answering services for extended service availability.

Reference No.

RFP-2025-3128

Description

Provide telephone answering services. This is intended to be a multi-year contract beginning on June 1, 2026, with an initial term of 12 months, and may be extended for up to two (2) additional one (1) year terms at the City’s sole option. This solicitation has some or all Local funding, additional requirements may apply. Question Cut Off Date 3/11/2026 02:00:00 PM (CT).

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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