NOI DUA Call Center Adjunct Services

DAO01 - Department of Administrative Offices

DAO01 - Department of Administrative Offices is seeking proposals for noi dua call center adjunct services.

Reference No.

RFP-2025-3128

Description

The Massachusetts Department of Administrative Offices (DAO01) has issued a Request for Proposals (RFP) numbered BD-26-1043-DAO01-32500-124767 for NOI DUA Call Center Adjunct Services. This RFP seeks to establish a contract for providing adjunct call center services to support the Department of Unemployment Assistance (DUA). Interested parties should consult the official solicitation document available on Commbuys at the provided URL for complete details. A due diligence document is attached.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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