CRM & Engagement Platform Implementation (RFP)

Arizona Commerce Authority

Arizona Commerce Authority is seeking a CRM platform implementation for improved customer relationship management

Reference No.

RFP-2025-3128

Description

Implement a modern enterprise-level customer relationship management (CRM) solution, either by optimizing the existing platform or proposing a replacement that better meets ACA’s needs. This solicitation has some or all State funding, additional requirements may apply. Questions Due November 12, 2025.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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