Digital Innovation Platform

Sandy Springs, City Of

Sandy Springs is seeking a digital platform for integrated work order, asset, call center, ITSM, and CRM management.

Reference No.

RFP-2025-3128

Description

This solicitation seeks proposals from qualified Offeror(s) (individually or as a team of partners) to provide an integrated and interoperable digital platform that will serve as the City¿s next-generation work order, asset management, call center tracking and ticketing interface, ITSM, and customer relationship management (CRM) ecosystem. While a single platform is desirable, the City recognizes the unique nature of this solicitation and that no single software may meet all needs equally. Therefore, Offeror(s) may propose modular or partner solutions, provided that data integration, interoperability, and secure sharing of information are seamlessly achieved across the related systems

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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