IT Managed Services Provider, Competitive Solicitation No. 2025-1120

The Washington State Historical Society (WSHS) is conducting a competitive solicitation to award a Contract in Western Washington to acquire contracted goods and services from a qualified IT Managed Services Provider with recurring, scheduled, IT support through a dedicated hands-on IT resource to work both on-site and remotely to help maintain daily operations while addressing evolving technical needs.  The IT MSP will provide monitoring, management, and support of WSHS’s desktop systems, servers, and network infrastructure which includes but is not limited to routine maintenance, secure remote access, software patches, system performance, endpoint security, firewall and VPN configurations, end user support for Microsoft 365 applications, web browsers, printing, daily back-ups of cloud and M365 environments, disaster recovery planning, set-up, training, and post-deployment support.  The IT MSP must build an understanding of WSHS’s unique systems, user requirements, and organizational rhythms to deliver targeted, efficient service from hardware lifecycle tasks and system administration to specialized troubleshooting of WSHS’s specific platforms such as KeMU, Altru, and security and AV systems.  The more specialized needs are support for Cloud hosting from a third-party vendor, infrastructure, systems architecture, Hyper-V, custom application development, back-up and disaster recovery planning and access management.  Estimated contract value is approximately $325,000.00 for IT MSP services.