TN Telecommunication Relay Services

The State of Tennessee is soliciting proposals (Event ID: 31611-13767) for Telecommunication Relay Services (TRS). This RFP seeks a qualified vendor to provide comprehensive relay services for individuals with hearing and/or speech disabilities within Tennessee. The scope of services includes, but is not limited to, providing traditional TRS, Internet Protocol (IP) Relay, Video Relay Service (VRS), Speech-to-Speech (STS) relay service, and potentially other forms of relay services as technology evolves. The selected vendor must ensure compliance with all applicable state and federal regulations, including those outlined in the Americans with Disabilities Act (ADA) and Federal Communications Commission (FCC) rules. Key requirements include: * Maintaining a high level of service quality, including prompt call answering times and accurate message relay. * Employing qualified and trained Communication Assistants (CAs). * Providing 24/7 availability of relay services. * Ensuring confidentiality and privacy of all communications. * Meeting specific performance metrics and reporting requirements as defined by the State. * Adhering to the Terms and Conditions set forth by the State of Tennessee. Proposals are due by December 11, 2025. Interested vendors should carefully review the attached documents, including the detailed requirements and terms and conditions, to prepare a comprehensive and responsive proposal.