Call Center Software (RFP)

Texas A&M University

Texas A&M University is seeking call center software for a comprehensive solution with varying term options.

Reference No.

RFP-2025-3128

Description

Provide, a comprehensive call center software solution. This solicitation has some or all State funding, additional requirements may apply. Q&A deadline is on 02/02/26; 5:00 PM. Texas A&M University intends to establish a contract offering 1-year, 3-year, and 5-year term options.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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