Customer Information System (CIS) Software and Services

The Sewerage & Water Board of New Orleans (SWBNO) is soliciting proposals for a Customer Information System (CIS) Software and Services solution, as outlined in RFP #123460-2025-SWB-84. The purpose of this RFP is to identify a qualified vendor to provide a comprehensive CIS solution to improve customer service, billing accuracy, and operational efficiency. The scope of the project includes the provision, implementation, and ongoing support of a modern CIS software system. Key requirements include, but are not limited to: * **Software Functionality:** A robust CIS system to manage customer data, billing, payments, meter reading, service orders, and reporting. * **Implementation Services:** System configuration, data migration from existing systems, testing, training, and go-live support. * **Integration Capabilities:** Ability to integrate with existing SWBNO systems (to be defined during the project). * **Ongoing Support and Maintenance:** Comprehensive support services, software updates, and maintenance to ensure system reliability and performance. * **Compliance and Security:** Adherence to relevant industry standards, security protocols, and data privacy regulations. Interested vendors are encouraged to review the complete RFP documentation, available at the provided source URL and attachments, for detailed specifications and submission requirements. The deadline for proposal submissions is December 15, 2025, at 11:00 AM CST. Questions regarding this RFP should be directed to Cashanna Moses at cmoses@swbno.org or 504 585 2428.