RFI for Medicaid SNAP Call Center

The Louisiana Department of Health (LDH) is soliciting information via a Request for Information (RFI) for a Medicaid Supplemental Nutrition Assistance Program (SNAP) Call Center, referenced under RFI number 305PUR-OneDoorOneCall. The purpose of this RFI is to gather information from potential vendors regarding the establishment and operation of a call center to support Medicaid and SNAP programs within the state of Louisiana. The scope of the RFI encompasses the requirements, capabilities, and functionalities necessary for a successful call center implementation. Key areas of interest include, but are not limited to call center infrastructure, staffing models, technology platforms, integration with existing state systems, reporting capabilities, quality assurance processes, and compliance with relevant regulations. Interested parties are directed to the attached document (8923300.pdf), accessible via the provided source URL, for comprehensive details and instructions. The deadline for submitting information in response to this RFI is December 22, 2025, at 5:00 PM Central Time. All inquiries should be directed to the contact information provided within the aforementioned document, or via seedocument@la.gov or 225-342-9500.