Answering Service for Utilities Department -TC

City of Hot Springs, Finance Department

City of Hot Springs, Finance Department is seeking proposals for answering service for utilities department -tc.

Reference No.

RFP-2025-3128

Description

A sufficient number of personnel should be assigned to the answering service during after-hours and holidays to ensure that all calls are answered without exception. Call records shall be stored and accessible for the duration of the contract. Question cut off date 11/17/2025 05:00 PM (CT). This solicitation has some or all Local funding, additional requirements may apply.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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