Citywide Professional Answering and Informational Service (RFP)

Hollywood, City of

Hollywood is seeking a professional call center answering and informational service for citywide support

Reference No.

RFP-2025-3128

Description

Provide a turnkey professional call center answering and informational service. This solicitation has some or all Local funding, additional requirements may apply. Q&A deadline November 13, 2025, 5:00 PM. The initial contract term shall be for three years term, and may be renewed for two additional one-year terms.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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