Call Center (RFP)

San Mateo, County of

San Mateo County is seeking a call center platform for healthcare compliance and organizational alignment.

Reference No.

RFP-2025-3128

Description

Provide platform to conduct compliance with healthcare regulations. Services also include ensuring the tool remains reliable, up-to-date, and aligned with organizational needs throughout the term. This solicitation has some or all Local funding, additional requirements may apply. Deadline for Questions and Comments October 24, 2025, 1:00pm.This project has a "prevailing wage" requirement. The agreement shall have a term of five (5) years.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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