Business Process Operations (BPO) Customer Contact Center Services
US Department of Education
US Department of Education is seeking customer contact center services for student loan and program support.
Reference No.
RFP-2025-3128
Category
Services/Consulting
Due Date
October 22nd, 2025
Description
The anticipated scope of work (i.e., tasks) to be performed is detailed below (Contact Center) Handle inbound and outbound customer communications across multiple contact channels (phone, webform/email, chat, text/SMS). (Contact Center) Assist with FAFSA and Specialty Program applications and respond to a variety of general and program-specific inquiries. Specialty Programs include Public Service Loan Forgiveness (PSLF), Temporary Expanded Public Service Loan Forgiveness (TEPSLF), Total and Permanent Disability (TPD), and the Teacher Education Assistance for College and Higher Education (TEACH). See attached file.
| Secondary Contact Name Gabrielle Panyard, Contract Specialist ; Email gabrielle.panyard@ed.gov
This solicitation has some or all Federal funding, additional requirements may apply.
Key Requirements
RFP Submission Requirements for US Education BPO Contact Center
Contact Information
What you’ll get when you unlock
All the details after a short form. No spam
- Latest RFP PDF
- Buyer contact sheet
- Submission checklist
- Any addenda links