Customer Information System (CIS) Software and Services

The Sewerage & Water Board of New Orleans (SWBNO) is soliciting proposals for a Customer Information System (CIS) Software and Services solution, as outlined in RFP number 123460-2025-SWB-84. This RFP seeks a comprehensive system to manage customer-related data and processes. The scope of this project includes the provision of CIS software and associated services. Specific requirements are detailed in the attached document, 8912600.pdf, available at the provided source URL. Key considerations for proposers should include but are not limited to the ability to deliver a modern, scalable, and reliable CIS system that enhances customer service, improves operational efficiency, and integrates seamlessly with existing SWBNO infrastructure. The deadline for proposal submissions is December 1, 2025, at 11:00 AM Central Time. All questions regarding this RFP should be directed to Cashanna Moses at cmoses@swbno.org or 504 585 2428.