Call Center Services for Unemployment Insurance Claims Processing

Dept. of Labor

Labor Dept. is seeking call center services for unemployment insurance claims processing

Reference No.

RFP-2025-3128

Description

Through this Request for Proposal (RFP) the Department of Labor (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide Call Center Services for Unemployment Insurance Claims Processing

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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