RFP 99-25 The RIDE Access Center ("TRAC")

The Massachusetts Bay Transportation Authority (MBTA) is soliciting proposals under RFP #BD-26-1206-MBTA-MBTA-121335 for "RFP 99-25 The RIDE Access Center ('TRAC')." This RFP seeks a qualified vendor to manage and operate the RIDE Access Center (TRAC). The scope of this RFP encompasses the comprehensive management and operation of TRAC, which likely includes functions related to customer service, eligibility determination, trip booking, and overall access to the MBTA's paratransit service, known as "The RIDE". Key requirements and areas of importance are suggested by the included attachments, these include: the RIDE Guide, pre-employment requirements for personnel, service planning policy, details of the RIDE contractors and teams, NSLC policy, sample standard operating procedures, and the MBTA's Language Access Plan, are provided for context and compliance. Interested parties should carefully review all provided documents to fully understand the MBTA's expectations. Tracey Dionne is the listed contact for this RFP.