RFPs

MBTA - Massachusetts Bay Transportation Authority

RFP 99-25 The RIDE Access Center ("TRAC")

MBTA - Massachusetts Bay Transportation Authority

MBTA is seeking a vendor to manage and operate The RIDE Access Center for paratransit eligibility, service, and data management.

Reference No.

RFP-2025-3128

Description

The Massachusetts Bay Transportation Authority (MBTA) is soliciting proposals under RFP #BD-26-1206-MBTA-MBTA-121335 for "RFP 99-25 The RIDE Access Center ("TRAC")". This RFP seeks a qualified vendor to manage and operate The RIDE Access Center. The scope encompasses all aspects of TRAC's operations. Key requirements include, but are not limited to: managing eligibility determination for The RIDE paratransit service, customer service, trip booking and scheduling, and data management. Several attachments are provided as part of the RFP, including "The RIDE Guide," pre-employment requirements, service planning policy documentation, information on RIDE contractors and teams, the NSLC policy, sample standard operating procedures, and the MBTA Language Access Plan.

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