Behavioral Health Call Center Training and Quality Assurance Solution

Multnomah County

Multnomah County is seeking an AI call center solution for behavioral health training and quality assurance.

Reference No.

RFP-2025-3128

Description

Multnomah County Behavioral Health Call Center is seeking AI-integrated software solution to enhance its training processes and quality assurance.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

Unlock full RFP details

Key Requirements

RFP Submission Requirements for Multnomah County Call Center Training

Contact Information

Get contact info

What you’ll get when you unlock

All the details after a short form. No spam