Development and Implementation of a WfMS for IERs

The Pennsylvania Insurance Department (PID) seeks a qualified Contractor to design, develop, test, and implement a Salesforce-based, vendor-hosted Workflow Management System (WfMS) for the Health Coverage Access, Administration, and Appeals (HCA3) Bureau. The system will automate and streamline the management of Independent External Reviews (IERs) for consumers and members of commercial insurance, Managed Care Organizations (MCOs), and Independent Review Organizations (IROs).The new Salesforce solution will replace the current manual SharePoint and Excel-based process, improving efficiency, security, scalability, and accuracy in handling IER cases. The Contractor will be responsible for system implementation, hosting, and ongoing maintenance and support. PID prefers an agile development approach, though hybrid or vendor-defined methodologies are acceptable.Use the following text for RFPs only:Pleaseclick hereto view the list of solicitations.All Offerors are required to create a user profile within our JAGGAER portal.Pleaseclick hereto go to the portal.PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER.Technical support is available via Jaggaer atJAGGAER SupportJAGGAER Support or (800) 233-1121