988 Contact Centers

Clifford

Clifford is seeking 988 contact center services to receive and respond to 988 calls, chats, and texts in the State.

Reference No.

RFP-2025-3128

Description

The purpose of this solicitation is to select a respondent that can satisfy the State’s need for 988 Contact Center services. It is the intent of DMHA to contract with up to five respondents to receive, answer, and respond to all calls, chats, and text made to the 988-prefix in the State.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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