Customer Service Center (CSC) Final

Division of Medical Services

Arkansas Division of Medical Services is seeking a customer service center for constituent support

Reference No.

RFP-2025-3128

Description

The Arkansas Division of Medical Services is soliciting proposals (Event ID: 710-25-078) for a Customer Service Center (CSC). This procurement, titled "Customer Service Center (CSC) Final," seeks a vendor to establish and operate a comprehensive customer service center. The primary purpose is to provide support to the constituents of the Arkansas Division of Medical Services. Key requirements and the specific scope of work will be detailed in the full RFP document, which can be accessed through the provided source URL. Interested parties should direct inquiries to DHS.OP.Solicitations@dhs.arkansas.gov.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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Key Requirements

RFP Submission Requirements for Medical Services CSC

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