CUSTOMER SUPPORT SERVICES FOR TERMINAL OPERATIONS

Charlotte

Charlotte Douglas Airport is seeking customer support services for terminal operations to improve customer experience.

Reference No.

RFP-2025-3128

Description

Charlotte Douglas International Airport (CLT) continually strives to elevate the customer experience while maintaining the highest standards of safety, security and efficiency for customers as they move through the Terminal Lobby, Baggage Claim, Security Checkpoints and the Federal Inspection Station (FIS) spaces and processes. The ability to provide superior customer service is one of CLT’s six strategic principles and is something that is highly valued within the organization. To achieve this goal, the Company shall provide a team of highly engaged, well-trained and hospitality-oriented Customer Service and Baggage Service Associates to provide a commensurately high level of professional, courteous, efficient and safe service.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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