1998-25 Cloud Hosted VOIP Phone System (RFQ)

Hartford Housing Authority

Hartford Housing Authority is seeking a cloud hosted VOIP phone system for efficient communication.

Reference No.

RFP-2025-3128

Description

provide the following migration from current VOIP system tasks and ongoing services Configuration and migration of HACH’s current VOIP with a managed solution, Porting of existing numbers to cloud hosted provider’s infrastructure, Ongoing managed services (description below), Unlimited local and long-distance call plan, All E-911 registration and ongoing services, All hosting, maintenance, support, and service of the VOIP environment. (HACH will retain the ability to conduct moves, adds, changes, and administrative programming of the system), SLA of 99.99%, with a credit if service falls below that threshold. This solicitation has some or all Local funding, additional requirements may apply. Last Date for Questions October 16, 2025 by 2:00 pm.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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