Customer Call Center

University of West Florida

University of West Florida is seeking a customer call center for enrollment management services.

Reference No.

RFP-2025-3128

Description

Intends to contract with a firm to continue to provide our "One-Stop-Shop" service model for Enrollment Management, covering Admissions, Financial Aid, and the Registrar. The effective implementation date for services is July 1, 2026. The proposed initial term for this agreement shall be three (3) years ("Initial Term"). UWF, in accordance with its best interest, reserves the right to extend the Agreement for an additional two (2) successive one (1) year term(s) ("Renewal Term") Question Acceptance Deadline 01/22/2026 11:00 AM EST. This solicitation has some or all Local funding, additional requirements may apply.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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