Customer Satisfaction Measurement (RFP)

Washington Metropolitan Area Transit Authority (WMATA)

WMATA is seeking customer satisfaction data collection services to track satisfaction and travel decisions.

Reference No.

RFP-2025-3128

Description

Perform data collection for the WMATA's customer satisfaction measurement (csm) program. The primary purpose of this survey program is to track customer satisfaction rates by mode of transportation (bus v. rail), jurisdiction (DC, Maryland, or Virginia), frequency of travel, and other variables. An additional goal is to gather input from customers on how that make travel mode decisions. This solicitation has some or all Local funding, additional requirements may apply. Question Due Date Oct 24, 2025, 5:00 PM. This contract is for a base period of three years with (3) 12-month option years. MBE 17%.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

Unlock full RFP details

Key Requirements

RFP Submission Requirements for WMATA Customer Satisfaction

Contact Information

Get contact info

What you’ll get when you unlock

All the details after a short form. No spam