Freshservice Enterprise SFY26 Renewal 26-527

The State of Ohio, through its AGE924000 and JRST22AGE924000 Information Systems Divisions and ODA246, is soliciting proposals for the Freshservice Enterprise SFY26 Renewal, identified by RFP number SRC0000035483. The purpose of this RFP is to secure a renewal for the state's existing Freshservice Enterprise software license. The scope includes ensuring continued access to the Freshservice platform and all associated features currently utilized by the State of Ohio. Key requirements include: * Seamless continuity of service with minimal disruption during the renewal transition. * Maintaining current features and functionality of the existing Freshservice Enterprise implementation. * Compliance with all applicable State of Ohio IT security standards and regulations. * Adherence to the State of Ohio's procurement guidelines. * Offer competitive pricing and favorable contract terms for the SFY26 renewal period.