Customer Care Contact Center Services

Texas Workforce Commission

Texas Workforce Commission is seeking customer care contact center services for heightened call volumes and initiatives

Reference No.

RFP-2025-3128

Description

The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care ContactCenter (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.Respondents interested in learning more about this opportunity are encouraged to attend the optional Zoom Pre-Proposal Conference on Friday April 04, 2025, at 2:00 pm CT. Instructions for registering are in the solicitation document. Addendum no. 1 Pre-Proposal ConferenceAddendum no 2 -Date ExtensionsAddendum no 3 - Date Extensions

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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