IT Service Management (ITSM) Platform

Delaware State University (DSU) is soliciting proposals (RFP# DSU250808-ITSERVICEM) for an IT Service Management (ITSM) Platform. The purpose of this RFP is to identify and select a vendor to provide a comprehensive ITSM solution. The scope includes the implementation, configuration, and ongoing support of the selected platform. Key requirements include a platform capable of supporting incident management, problem management, change management, service request management, knowledge management, and asset management. The solution should also offer robust reporting and analytics capabilities. Integration with existing DSU systems is a crucial requirement. Interested vendors can find the complete RFP document at the provided source URL (https://contracts.delaware.gov/Bids) and direct inquiries to the provided contact email (zchaudhry@desu.edu).