General Assistance Housing Line Call Center

Department for Children and Families

Department for Children and Families is seeking proposals for general assistance housing line call center.

Reference No.

RFP-2025-3128

Description

The Vermont Department for Children and Families’ (DCF) mission is to foster the healthy development, safety, well-being, and self-sufficiency of Vermonters. The Department is structured around six Divisions that deliver programs and services to Vermonters; one of those Divisions is the Economic Services Division (ESD). ESD administers several public assistance programs that help Vermonters meet their basic needs, including the General Assistance (GA) Emergency Housing Program. Through this Request for Proposal (RFP) the Agency of Human Services Department for Children and Families (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide housing line call center support to Vermonters seeking assistance

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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