RFPs
Berkeley
After-Hour Answering Services

After-Hour Answering Services

Berkeley

Berkeley is seeking after-hour answering services for handling calls outside of regular business hours.

Reference No.
RFP-2025-3128
Category
Services/Consulting
Due Date
February 12th, 2026

Description

The City of Berkeley is soliciting written proposals from qualified firms or individuals for after-hour answering services. As a Request for Proposal (RFP) this isnotan invitation to bid and although price is very important, other factors will be taken into consideration. The project scope, content of proposal, and vendor selection process are summarized in the RFP (attached).Proposals must be received no later than 2:00 pm, on , February 12, 2026. Proposals are to be sent via email with the “Specification No. 25-11694-CandAfter-Hour Answering Services” clearly indicated in the subject line of the email. Please submit one (1) PDF of the technical Proposal with the filename saved as, “Proposal:Vendor Name- 25-11694-C, After-Hour Answering Service.” Corresponding pricing proposal shall be submitted as a separate document with the filename saved as, “Pricing:Vendor Name- 25-11694-C, After-Hour Answering Services.” Email Proposals to: City of Berkeley Finance Department/General Services Division Solicitations@berkeleyca.gov Proposals will not be accepted after the date and time stated above. Incomplete proposal or proposals that do not conform to the requirements specified herein will not be considered. Issuance of the RFP does not obligate the City to award a contract, nor is the City liable for any costs incurred by the proposer in the preparation and submittal of proposals for the subject work. The City retains the right to award all or parts of this contract to several bidders, to not select any bidders, and/or to re-solicit proposals. The act of submitting a proposal is a declaration that the proposer has read the RFP and understands all the requirements and conditions. For questionsconcerning the anticipated work, or scope of the project, pleasecontact Tucker Brofft, Senior Management Analystvia email attbrofft@berkeleyca.govandErika Barros, Associate Management Analystvia email atebarros@berkeleyca.govno later thanJanuary 22, 2026. Answers to questions willnotbe provided by telephone or email. Answers to all questions or any addenda will bepostedon the City of Berkeley’s site atBid & Proposal Opportunities | City of Berkeley (berkeleyca.gov). It is the vendor’s responsibility to check this site.  For general questions concerning the submittal process, contact purchasing at 510-981-7320. We look forward to receiving and reviewing your proposal.

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