TN Telecommunication Relay Services

The State of Tennessee is soliciting proposals (Event ID: 31611-13767) for Telecommunication Relay Services (TRS). The purpose of this RFP is to secure a qualified vendor to provide comprehensive TRS for individuals with hearing and/or speech disabilities within the state. The scope encompasses a range of relay services, as detailed in the attached "TN_Relay_Service_Req.pdf" document, including but not limited to: traditional text-to-voice relay, voice carry-over, hearing carry-over, speech-to-speech relay, captioned telephone relay service (CTS), and potentially other emerging relay technologies. Key requirements likely include: * Compliance with all applicable state and federal regulations, including those mandated by the FCC and the Americans with Disabilities Act (ADA). * Proven experience in providing high-quality, reliable TRS. * Ability to meet specific performance metrics related to call answer times, accuracy, and customer satisfaction. * Demonstrated expertise in employing qualified Communication Assistants (CAs) who are proficient in relaying conversations accurately and professionally. * Secure and confidential handling of all relayed conversations. * Adherence to the terms and conditions outlined in the "TN_Relay_Services_Terms_and_Conditions.pdf" document. * Proposals are due by November 25, 2025. Further details can be found at the provided URL and within the linked attachments.