Referral Line Services (EMS)

The City of Columbus (City), Department of Public Safety, pursuant to the Revised Code of the State of Ohio, the Charter of the City of Columbus, Columbus City Code of Ordinances Section 329.27 (link to full text of code), is seeking to enter into a Contract to purchase Referral Line Services. These services will enhance the 911 call taking operations to feature the capability for transferring non-emergency medical calls to a dedicated, contracted service medical triage line. Proposals are to include description of delivery of Referral Services to be used by the City of Columbus for calls received from our 911 system. Bidders are required to show experience in providing this type of service as detailed in this RFSQ. If a suitable proposal is offered in response to this request for statement of qualifications (RFSQ), the City will enter into a contract (Contract) to have the selected Contractor provide all or part of the desired solution and services (Work). This RFSQ provides details on what is required to submit a proposal for the Work, how the City will evaluate the proposals, and what will be required of the Offeror in performing the Work. This RFSQ also gives the estimated dates for the various events in the submission process, selection process, and performance of the Work. While these dates are subject to change, prospective Offerors should be prepared to meet them as stated