After-Hours Call Center Services (RFP)

Santa Clara County - Procurement

Santa Clara County Procurement is seeking after-hours call center services for supplemental support.

Reference No.

RFP-2025-3128

Description

Provide after-hours call center services. Q&A deadline is on 10/17/25, 3:00 PM. Term of contract will be for 1 year, with 4 additional 1 year each extension options. This solicitation has some or all Local funding, additional requirements may apply.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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