RFPs

Camp Bonneville

INTERACTIVE CALL HANDLING SYSTEM for NON-EMERGENCY PUBLIC SAFETY CALLS

Camp Bonneville

Camp Bonneville is seeking an interactive call handling system for efficient non-emergency public safety call processing.

Reference No.

RFP-2025-3128

Description

The objective of this RFP is to procure a comprehensive, state-of-the-art interactive call handling (ICH) system to process non-emergency public safety calls as efficiently and effectively as possible, while maintaining strong customer service.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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