Call Center Services (Request for Information)

Southern California Regional Rail Authority / Metrolink

Metrolink is seeking call center services information for potential local-funded needs

Reference No.

RFP-2025-3128

Description

Seeking information about call center services. This solicitation has some or all Local funding, additional requirements may apply. Q&A Deadline 10/14/2025 2:00 PM. Addendum #1 issued.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

Unlock full RFP details

Key Requirements

RFP Submission Requirements for Metrolink Call Center

Contact Information

Get contact info

What you’ll get when you unlock

All the details after a short form. No spam