988 Contact Centers

FSSA Mental Health & Addiction

FSSA Mental Health & Addiction is seeking 988 contact center services to answer calls, chats, and texts.

Reference No.

RFP-2025-3128

Description

The purpose of this solicitation is to select a respondent that can satisfy the State’s need for 988 Contact Center services. It is the intent of DMHA to contract with up to five respondents to receive, answer, and respond to all calls, chats, and text made to the 988-prefix in the State

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

Unlock full RFP details

Key Requirements

RFP Submission Requirements for FSSA Mental Health 988 Centers

Contact Information

Get contact info

What you’ll get when you unlock

All the details after a short form. No spam