Customer Service Center (CSC) - DRAFT

Division of Medical Services

Arkansas Division of Medical Services is seeking customer service center services for comprehensive customer support.

Reference No.

RFP-2025-3128

Description

The Arkansas Division of Medical Services is soliciting proposals for a Customer Service Center (CSC). This is a DRAFT request for proposal (RFP) with event ID 710-25-078. The purpose of this RFP is to establish a contract with a qualified vendor to provide comprehensive customer service center services. Specific requirements and scope details are expected to be outlined in the full RFP documentation. Prospective vendors should direct inquiries to DHS.OP.Solicitations@dhs.arkansas.gov. The bid opening date is scheduled for November 24, 2025, at 04:00 PM CST.

This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, redual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and audit-ready reporting. This Request for Proposal (RFP) is issued by Kansas City Board of Public Utilities ('Purchaser') for a Workforce Management Software solution. The scope includes absence management, scheduling, time & labor, and related automations to improve productivity, reduce manual review, and support effective allocation of resources. Modules should support configurable rules, role-based permissions, and

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